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FREQUENTLY ASKED QUESTIONS
Frequently asked questions
General
Setting up FAQs
If you would like to place an order, please send us a direct message on our Instagram page (fashionclothza)(https://instagram.com/fashionclothza), Please send us the image and specification of the product (Colour, Size) and cart summary so we can prepare your product for packaging and continue with the payment.
We are currently working on our payment methods. So, if you would like to pace an order and make a purchase, send us your name and email address on our Instagram account.
Delivery Process with Pep Paxi Parcels:
We're delighted to share details about our delivery process. Your order is carefully handled and delivered through our trusted partner, Pep Paxi Parcels. Here's how the delivery process works:
1. Dispatch to Nearest Pep Store: Once your order is confirmed, it will be dispatched from our warehouse to the nearest Pep store from your location.
2. Notification: You will receive a notification, including your unique parcel number, through a PAXI SMS and an email. This information is crucial for tracking your order.
3. Collect at Pep Store: Your parcel will be securely held at the designated Pep store, and you can conveniently collect it from there. The Pep store location details will be provided in the notification.
4. Bring Identification: When collecting your order, please bring a form of identification to ensure a smooth and secure handover.
5. Real-Time Tracking: You can track the real-time status of your parcel using the parcel number provided. This way, you'll always know where your order is in the delivery process.
We trust that this delivery method ensures a reliable and efficient service for you. If you have any further questions or require assistance, feel free to contact our customer support team.
Thank you for choosing Fashionclothza. We hope you enjoy your shopping experience!
Order Tracking with Pep Paxi Parcels:
We understand the excitement of awaiting your order, and we want to keep you informed every step of the way. Here's how you can easily track the status of your order with our delivery partner, Pep Paxi Parcels:
1. Parcel Number: Upon confirmation of your order, you will receive a PAXI SMS containing your unique parcel number.
2. Check Your Email: We will also send you an email with important information about your order, including the parcel number. Please check your email inbox, and if needed, also your spam folder.
3. Visit the Tracking Tool: Using the parcel number, you can track the real-time status and location of your parcel by visiting the Pep Paxi Parcels online parcel tracking tool.
4. Get Updates: The tracking tool will provide updates on your parcel's journey, allowing you to anticipate its arrival.
Remember, your parcel number is your key to staying informed. If you encounter any issues or have additional questions, feel free to reach out to our customer support team.
Thank you for choosing Fashionclothza. We appreciate your trust in us, and we hope you enjoy your shopping experience!
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