FREQUENTLY ASKED QUESTIONS

We accept Debit/Credit cards (Visa, MasterCard - FNB, Nedbank, Discovery, Capitec, Standard bank, Absa, FirstRandBank, Investec Bank, TymeBank, African Bank, Bank Zero). To continue with your payment kindly send us your cart summary with you product names and specification of Colour or Size.

Delivery Process with Pep Paxi Parcels: We're delighted to share details about our delivery process. Your order is carefully handled and delivered through our trusted partner, Pep Paxi Parcels. Here's how the delivery process works: 1. Dispatch to Nearest Pep Store: Once your order is confirmed, it will be dispatched from our warehouse to the nearest Pep store from your location. 2. Notification: You will receive a notification, including your unique parcel number, through a PAXI SMS and an email. This information is crucial for tracking your order. 3. Collect at Pep Store: Your parcel will be securely held at the designated Pep store, and you can conveniently collect it from there. The Pep store location details will be provided in the notification. 4. Bring Identification: When collecting your order, please bring a form of identification to ensure a smooth and secure handover. 5. Real-Time Tracking: You can track the real-time status of your parcel using the parcel number provided. This way, you'll always know where your order is in the delivery process. We trust that this delivery method ensures a reliable and efficient service for you. If you have any further questions or require assistance, feel free to contact our customer support team. Thank you for choosing Fashionclothza. We hope you enjoy your shopping experience!

If you would like to place an order, please send us a direct message on our Instagram page (fashionclothza), Please send us the image and specification of the product (Colour, Size) and cart summary so we can prepare your product for packaging and continue with the payment. We are currently working on our payment methods. So, if you would like to pace an order and make a purchase, send us your name and email address on our Instagram account.

Order Tracking with Pep Paxi Parcels: We understand the excitement of awaiting your order, and we want to keep you informed every step of the way. Here's how you can easily track the status of your order with our delivery partner, Pep Paxi Parcels: 1. Parcel Number: Upon confirmation of your order, you will receive a PAXI SMS containing your unique parcel number. 2. Check Your Email: We will also send you an email with important information about your order, including the parcel number. Please check your email inbox, and if needed, also your spam folder. 3. Visit the Tracking Tool: Using the parcel number, you can track the real-time status and location of your parcel by visiting the Pep Paxi Parcels online parcel tracking tool. 4. Get Updates: The tracking tool will provide updates on your parcel's journey, allowing you to anticipate its arrival. Remember, your parcel number is your key to staying informed. If you encounter any issues or have additional questions, feel free to reach out to our customer support team. Thank you for choosing Fashionclothza. We appreciate your trust in us, and we hope you enjoy your shopping experience!

We accept returns within 14 days of delivery. Items must be unworn, with tags intact, and in their original packaging. Contact our customer service to initiate the return process.

International Shipping: Thank you for your interest in our products! Currently, we do not offer international shipping, but we truly appreciate the global interest in our brand. We understand how important it is for our customers around the world to have access to our products, and we are actively working on expanding our shipping options to include international delivery. While we are not able to ship internationally at this time, please stay tuned for updates. We are diligently exploring the best options to make our products available to our international customers. In the meantime, we value your patience and understanding. If you have any specific inquiries or if there's anything else we can assist you with, please feel free to reach out to our customer support team. Thank you for considering Fashionclothza. We look forward to serving you on a global scale in the near future!

To contact our customer service department, follow the instructions below: On your home page click the menu tab on your top right corner You will be given options to switch between different pages. Click the "Contact" title and you will be redirected to our contact page. You can send us an Email and we will get back to you as soon as possible or call our customer service number which is given below the Inquiry section.

Changing or Canceling Your Order: We understand that circumstances may change, and you might need to adjust your order. Here's how you can change or cancel your order: 1. Swift Action: If you need to make changes or cancel your order, please contact our customer support team as soon as possible (within 3 days). Time is of the essence to ensure we can accommodate your request before your order is processed and shipped. 2. Contact Customer Support: Reach out to our customer support team through email/phone number/live chat with your order number and the specific changes you'd like to make or the reason for cancellation. 3. Order Processing: Our orders are processed quickly to ensure swift shipping. If your order has not been processed, we will do our best to accommodate your changes or cancellation. However, if the order is already in progress, we may not be able to modify it. 4. Confirmation: We will confirm with you once the changes are made or the order is canceled. If your order has been shipped, the standard return process will apply. Please note that personalized or customized items may have specific policies regarding changes or cancellations. We appreciate your understanding and cooperation. Our customer support team is here to assist you in providing the best possible shopping experience. Thank you for choosing Fashionclothza.

If you receive a damaged or incorrect item, we sincerely apologize for any inconvenience caused. Our goal is to ensure you have a seamless shopping experience, and we are committed to resolving this issue promptly. Please follow these steps: 1. Contact Our Customer Support: Reach out to our dedicated customer support team within 14 days of receiving the item. You can contact us via email/phone number/live chat, and our team will guide you through the process. 2. Provide Details: When contacting us, please have your order number and a clear description of the issue ready. If possible, include photographs of the damaged or incorrect item, as this will help us assess the situation more effectively. 3.Return Authorization: In some cases, we may issue a return authorization. If required, follow the provided instructions to return the item. We may cover the return shipping costs. 4. Resolution Options: Once we receive the damaged or incorrect item, we will promptly assess the situation. Depending on the circumstances, we may offer a replacement, exchange, refund, or store credit, whichever is most suitable for you. We appreciate your understanding and cooperation in resolving this matter. Our priority is to ensure you are fully satisfied with your purchase, and we are here to assist you every step of the way. Thank you for choosing FashionClothZA.